Your go-to resource for answering questions and resolving issues, quickly and easily.
Step-by-step guide to start your journey with us.
Easily manage your account details and personal preferences.
Learn how to deposit, withdraw, and handle funds.
Understand the essential conditions for trading on our platform.
Explore a variety of financial instruments for trading success.
Access resources, FAQs, and assistance for all your needs.
Earn by partnering with us and referring new traders.
Troubleshoot and resolve common platform and trading issues
A step-by-step guide to verifying your account securely
Understand the rules, spreads, and requirements for seamless trading
Find detailed guides and answers across all topics we cover.
Register on our website, activate your account via email, and log in to your Client Cabinet. Go to the Dashboard, click New Live Account, choose an account type, set leverage, and enable the bonus if needed. Click Finish, and your account is ready.
For the full guide, visit this Opening a Trading Account FAQ.
Opening an account is free, but the minimum deposit depends on the payment method: $10 for Credit/Debit Card, Perfect Money, and Zelle, $25 for Crypto, and $50 for PayPal.
Log in to your Client Cabinet, go to the Dashboard under the “Accounts” tab, and find your Real Trading Account. Click the Action button next to your account, select Settings, and adjust your leverage as needed.
For the full guide, visit Changing Leverage FAQ.
Click Sign In on the website, select Forgot Password?, enter your registered email, and click Reset Password. Follow the instructions in the email to reset your password. Check your spam folder if you don’t receive the email, or contact support for help.
For the full guide, visit the Recovering Client Cabinet Password FAQ.
Log in to your Client Cabinet, go to the Finance tab, and select Deposit. Choose your account, select a payment method, enter the amount, and tick the bonus option if applicable. Click Make Payment, and your funds will be processed shortly.
For the full guide, visit the Making a Deposit FAQ.
Log in to your Client Cabinet, go to the Finance tab, and select Withdrawal. Choose your account, enter the amount, and provide the required payment details. Click Submit to complete the request. Processing times vary depending on the method.
For the full guide, visit the Making a Withdrawal FAQ.
Forex trading offers 24/5 market access, high liquidity, and fast execution with minimal slippage. Traders can profit in both rising and falling markets, use high leverage, and enjoy low transaction costs with no trading restrictions.
For the full breakdown, visit the Key Benefits of Forex Trading FAQ.
Forex trading profits come from market fluctuations, using leverage, and making strategic decisions. Successful traders rely on analysis, risk management, patience, and discipline rather than speculation.
For the full guide, visit this FAQ.
UnitedPips offers 48 tradable instruments, including major, cross, and exotic forex pairs, gold, silver, and other metals, and popular cryptocurrencies like Bitcoin, Ethereum, and Ripple.
For the full list, visit the Available Trading Instruments FAQ.
Yes! UnitedPips allows trading of commodities like gold, silver, platinum, and palladium alongside forex and cryptocurrencies.
For more details, visit this FAQ.
Download and install AnyDesk, open it, and share your AnyDesk address with the support team. Accept the remote access request, monitor the session, and disconnect when done.
For the full guide, visit the Granting Access to the Support Team FAQ.
The office operates from Monday 10:00 GMT+4 to Friday 19:00 GMT+4, while support is available 24/7. Withdrawals are also processed on weekends during working hours.
Log in to your Client Cabinet, go to the Partnership tab, and select Introducer Broker Information. Copy and share your referral link—once your referred clients start trading, your IB account is created automatically.
For more details, visit Becoming an IB FAQ.
IB commissions vary based on the asset traded and lot size. Typically, you earn $10 per lot for 0–499 lots traded. You can track commissions in your Client Cabinet under the Partnership > Commissions tab.
Trading is unavailable on Saturdays and Sundays because global financial markets are closed.
Log in to your Client Cabinet, go to Account > Verification, and complete three steps: Upload identity and address documents, then verify your phone number. Once submitted, verification is typically processed within 24 hours.
For the full guide, visit the Verifying My Account FAQ.
The Sell/Buy buttons may be inactive due to an unstable internet connection, maximum open trades reached, insufficient margin, or market closure (weekends/holidays). If the issue persists, contact 24/7 support for assistance.
Your order may not have executed because the price didn’t reach your level, the spread wasn’t accounted for, or due to low liquidity, market gaps, or slippage. Ensure TP/SL levels are set beyond the spread for proper execution.
For the full explanation, visit this FAQ.
