How to Grant Remote Access to the Support Team?

If you experience an issue that requires technical assistance, our support team can remotely access your computer using AnyDesk, a secure remote desktop software. Follow these steps to allow remote access:

1. Download and Install AnyDesk

• Visit anydesk.com and download the installer for your operating system.
• Open the downloaded file and follow the installation instructions.

2. Share Your AnyDesk Address

• Launch AnyDesk on your computer.
• Your unique AnyDesk address (a series of numbers) will be displayed.
• Provide this address to the support representative assisting you.

3. Accept the Remote Access Request

• A dialog box will appear when the support team requests access.
• Click “Accept” to grant permission.

4. Monitor and End the Session

• You can track the session status in real time.
• Once the support session is complete, close the AnyDesk window or click “Disconnect” to terminate the connection.

Remember: Only grant access to authorized support agents, and never share your AnyDesk address with unverified sources.