Broker's Refund Policy

Introduction

At UnitedPips, we are committed to providing our clients with exceptional service and ensuring satisfaction with our products and services. Our Refund and Return Policy outlines the terms and conditions under which refunds and returns are processed. This policy applies to all transactions conducted through our platform. We encourage you to review this policy thoroughly and contact our support team if you have any questions or concerns.

Refund Eligibility

Trading Account Deposits

Non-Refundable Deposits: Deposits made into your trading account are generally non-refundable. Clients are encouraged to conduct transactions with due diligence and ensure that all account information is accurate before proceeding with deposits.

Refundable Deposits: In certain exceptional circumstances, such as account errors or technical issues on our platform, refunds may be considered. Requests for such refunds will be evaluated on a case-by-case basis.

Subscription and Service Fees

Non-Refundable Fees: Fees for subscription-based services, such as premium account features and educational materials, are non-refundable once the service has been accessed or utilized.

Refundable Fees: If you have subscribed to a service and have not yet accessed or utilized it, you may request a refund within 14 days of the purchase date. Refund requests will be processed subject to our review.

Return and Cancellation Policy

Service Cancellation

Cancellation Requests: Clients may cancel their subscriptions or services at any time by contacting our support team. Cancellations will take effect at the end of the current billing cycle, and no further charges will be incurred.

Impact on Refunds: Canceling a subscription does not automatically entitle the client to a refund for the current billing period unless the request falls within the refund eligibility criteria outlined above.

Account Closure

Voluntary Closure: Clients who wish to close their trading accounts must contact our support team. Upon account closure, any remaining balance after deducting applicable fees will be returned to the client.

Involuntary Closure: UnitedPips reserves the right to close accounts due to violations of our terms of service. In such cases, refunds will not be issued, and clients may forfeit any remaining account balance.

Process for Requesting Refunds

How to Submit a Request

Contact Support: To initiate a refund request, clients should contact our support team via email at [email protected] or through our live chat feature on the website.

Provide Necessary Information: Include your account details, transaction ID, and a detailed explanation of the reason for the refund request.

Processing Time: Our team will review the request and respond within 7 business days. If approved, refunds will be processed using the original payment method within 14 business days.

Exceptions and Special Cases

Technical Errors

In the event of a technical error on our platform that affects transactions or account balances, UnitedPips will work to rectify the issue promptly. Clients affected by such errors may be eligible for refunds or account adjustments as deemed appropriate by our support team.

Unauthorized Transactions

If you believe a transaction on your account was unauthorized, please notify us immediately. We will investigate the matter and, if necessary, issue a refund or reversal of the unauthorized transaction.

Contact Information

For any questions or assistance regarding our Refund and Return Policy, please reach out to our support team:

Amendments to the Policy

UnitedPips reserves the right to amend this Refund and Return Policy at any time. Clients will be notified of any significant changes via email or through announcements on our website. Continued use of our services after any changes to this policy indicates acceptance of the revised terms.