{"id":10612,"date":"2025-01-29T08:06:37","date_gmt":"2025-01-29T08:06:37","guid":{"rendered":"https:\/\/unitedpips.com\/knowledgebase\/resources\/topic-index\/customer-support\/how-to-grant-remote-access-to-the-support-team\/"},"modified":"2025-01-29T10:36:44","modified_gmt":"2025-01-29T10:36:44","slug":"how-to-grant-remote-access-to-the-support-team","status":"publish","type":"docs","link":"https:\/\/unitedpips.com\/knowledgebase\/docs\/topic-index\/customer-support\/how-to-grant-remote-access-to-the-support-team\/","title":{"rendered":"How to Grant Remote Access to the Support Team?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10612\" class=\"elementor elementor-10612\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e37763 e-flex e-con-boxed e-con e-parent\" data-id=\"8e37763\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-518cd19 elementor-widget elementor-widget-text-editor\" data-id=\"518cd19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you experience an issue that requires technical assistance, our support team can remotely access your computer using <strong>AnyDesk<\/strong>, a secure remote desktop software. Follow these steps to allow remote access:<\/p><h3><strong>1. Download and Install AnyDesk<\/strong><\/h3><ul><li>Visit <a href=\"https:\/\/anydesk.com\" target=\"_new\" rel=\"noopener nofollow\">anydesk.com<\/a> and download the installer for your operating system.<\/li><li>Open the downloaded file and follow the installation instructions.<\/li><\/ul><p><a href=\"https:\/\/unitedpips.com\/knowledgebase\/wp-content\/uploads\/2025\/01\/giving-remote-access-step-01.webp\"><img fetchpriority=\"high\" decoding=\"async\" class=\"doc-rounded-image aligncenter wp-image-10617 size-large\" src=\"https:\/\/unitedpips.com\/knowledgebase\/wp-content\/uploads\/2025\/01\/giving-remote-access-step-01-1024x605.webp\" alt=\"Download anydesk\" width=\"1024\" height=\"605\" srcset=\"https:\/\/unitedpips.com\/knowledgebase\/wp-content\/uploads\/2025\/01\/giving-remote-access-step-01-1024x605.webp 1024w, https:\/\/unitedpips.com\/knowledgebase\/wp-content\/uploads\/2025\/01\/giving-remote-access-step-01-300x177.webp 300w, https:\/\/unitedpips.com\/knowledgebase\/wp-content\/uploads\/2025\/01\/giving-remote-access-step-01-768x453.webp 768w, https:\/\/unitedpips.com\/knowledgebase\/wp-content\/uploads\/2025\/01\/giving-remote-access-step-01-20x12.webp 20w, https:\/\/unitedpips.com\/knowledgebase\/wp-content\/uploads\/2025\/01\/giving-remote-access-step-01-32x19.webp 32w, https:\/\/unitedpips.com\/knowledgebase\/wp-content\/uploads\/2025\/01\/giving-remote-access-step-01.webp 1167w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p><h3><strong>2. Share Your AnyDesk Address<\/strong><\/h3><ul><li>Launch AnyDesk on your computer.<\/li><li>Your unique <strong>AnyDesk address<\/strong> (a series of numbers) will be displayed.<\/li><li>Provide this address to the support representative assisting you.<\/li><\/ul><p><a href=\"https:\/\/unitedpips.com\/knowledgebase\/wp-content\/uploads\/2025\/01\/giving-remote-access-step-02.webp\"><img decoding=\"async\" class=\"doc-rounded-image aligncenter wp-image-10618 size-large\" src=\"https:\/\/unitedpips.com\/knowledgebase\/wp-content\/uploads\/2025\/01\/giving-remote-access-step-02-1024x366.webp\" alt=\"Share your Any Desk Address\" width=\"1024\" height=\"366\" srcset=\"https:\/\/unitedpips.com\/knowledgebase\/wp-content\/uploads\/2025\/01\/giving-remote-access-step-02-1024x366.webp 1024w, https:\/\/unitedpips.com\/knowledgebase\/wp-content\/uploads\/2025\/01\/giving-remote-access-step-02-300x107.webp 300w, https:\/\/unitedpips.com\/knowledgebase\/wp-content\/uploads\/2025\/01\/giving-remote-access-step-02-768x274.webp 768w, https:\/\/unitedpips.com\/knowledgebase\/wp-content\/uploads\/2025\/01\/giving-remote-access-step-02-20x7.webp 20w, https:\/\/unitedpips.com\/knowledgebase\/wp-content\/uploads\/2025\/01\/giving-remote-access-step-02-32x11.webp 32w, https:\/\/unitedpips.com\/knowledgebase\/wp-content\/uploads\/2025\/01\/giving-remote-access-step-02.webp 1136w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p><h3><strong>3. Accept the Remote Access Request<\/strong><\/h3><ul><li>A dialog box will appear when the support team requests access.<\/li><li>Click <strong>&#8220;Accept&#8221;<\/strong> to grant permission.<\/li><\/ul><h3><strong>4. Monitor and End the Session<\/strong><\/h3><ul><li>You can track the session status in real time.<\/li><li>Once the support session is complete, close the AnyDesk window or click <strong>&#8220;Disconnect&#8221;<\/strong> to terminate the connection.<\/li><\/ul><p><em>Remember: Only grant access to authorized support agents, and never share your AnyDesk address with unverified sources.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>If you experience an issue that requires technical assistance, our support team can remotely access your computer using AnyDesk, a secure remote desktop software. Follow these steps to allow remote access: 1. Download and Install AnyDesk Visit anydesk.com and download the installer for your operating system. Open the downloaded file and follow the installation instructions. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":9552,"menu_order":56,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-10612","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"acf":[],"_links":{"self":[{"href":"https:\/\/unitedpips.com\/knowledgebase\/wp-json\/wp\/v2\/docs\/10612","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/unitedpips.com\/knowledgebase\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/unitedpips.com\/knowledgebase\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/unitedpips.com\/knowledgebase\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/unitedpips.com\/knowledgebase\/wp-json\/wp\/v2\/comments?post=10612"}],"version-history":[{"count":10,"href":"https:\/\/unitedpips.com\/knowledgebase\/wp-json\/wp\/v2\/docs\/10612\/revisions"}],"predecessor-version":[{"id":10624,"href":"https:\/\/unitedpips.com\/knowledgebase\/wp-json\/wp\/v2\/docs\/10612\/revisions\/10624"}],"up":[{"embeddable":true,"href":"https:\/\/unitedpips.com\/knowledgebase\/wp-json\/wp\/v2\/docs\/9552"}],"wp:attachment":[{"href":"https:\/\/unitedpips.com\/knowledgebase\/wp-json\/wp\/v2\/media?parent=10612"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/unitedpips.com\/knowledgebase\/wp-json\/wp\/v2\/doc_tag?post=10612"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}